Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Keneland LLC ("Company," "we," "us," or "our") regarding your use of our website and the consulting services we provide. By accessing our website and engaging with our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you may not use our services.

Services

Keneland LLC provides Salesforce consulting, implementation, customization, and optimization services. Our services are delivered on a time-and-materials basis or through fixed-fee engagement models, as agreed upon in a separate Statement of Work (SOW) or engagement agreement.

• Services are provided on an "as-is" basis unless otherwise specified in writing
• We reserve the right to modify or discontinue services with reasonable notice
• Client cooperation and timely provision of information are essential to successful service delivery

Intellectual Property

All work product, documentation, methodologies, and deliverables created by Keneland LLC specifically for your project shall be owned by you upon full payment. However, we retain ownership of:

• Our pre-existing methodologies, templates, and processes
• General knowledge, skills, and experience gained during the engagement
• Reusable tools and assets developed independently

You grant us the right to use project learnings and case studies for marketing purposes, with your prior approval.

Limitation of Liability

To the maximum extent permitted by law, Keneland LLC shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of data, revenue, or business opportunities
• Damages arising from third-party services or systems (including Salesforce)
• Any damages exceeding the total amount paid for services in the preceding 12 months

Indemnification

You agree to indemnify and hold harmless Keneland LLC from any claims, damages, or costs arising from:

• Your breach of these Terms
• Your use of our services in violation of applicable law
• Your Salesforce configuration or data
• Third-party intellectual property claims related to your content or requirements

Confidentiality

Both parties agree to maintain the confidentiality of sensitive information shared during the engagement, including but not limited to business processes, configurations, and proprietary data. This obligation survives termination of our engagement for a period of three (3) years.

Payment Terms

• Invoices are due within thirty (30) days of receipt
• Services may be suspended for non-payment
• Late payments are subject to a 1.5% monthly interest charge
• All fees are exclusive of applicable taxes

Termination

Either party may terminate an engagement with thirty (30) days written notice. Upon termination:

• You remain responsible for payment of all services rendered through the termination date
• We will provide a final report and transition assistance as specified in the engagement agreement
• Your confidential information will be returned or securely destroyed

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in California.

Disclaimer of Warranties

Our services are provided on an "as-is" basis without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will meet your requirements or that they will be error-free.

Contact Us

For questions about these Terms of Service, please contact us at:

Keneland LLC
Email: info@keneland.com
Location: San Francisco Bay Area

Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services following the posting of revised Terms means you accept and agree to the changes.